Earlier this year, we published Seven Habits of Highly Effective Alliance Professionals Who Deliver Value. One of the habits is “build operational excellence.” We defined it as developing and implementing consistent practices so that stakeholders know what to expect regardless of the alliance. It is achieved through a renewed focus on alliance fundamentals including planning, governance and decision making, risk management, measurement and improvement, communication, and reporting processes.
Organizations and their stakeholders benefit greatly from building operational excellence in the alliance startup process, a time when all of these fundamentals and the seven habits come into play. Organizations that master the startup process see their alliances hit their stride sooner and with fewer problems. Stakeholders understand the alliance’s objectives and how the partners intend to achieve them.
Importantly, they will also appreciate the value of alliance management services for preventing the inefficiencies of alliances from overcoming their intended value.
Mastering the startup process pays dividends for all concerned long after the alliance is fully operational.